Tech Mahindra is conducting a large-scale recruitment drive to hire fresh graduates as Customer Support Associates for its service desk operations. This is a technical support role where candidates will handle global clients and resolve customer issues related to IT services. It offers paid training, industry exposure, and a long-term career growth path in the IT sector.

Key Responsibilities:

• Respond to customer technical queries via phone or email
• Diagnose and troubleshoot issues or escalate when needed
• Provide accurate product and service-related information
• Follow standard operating procedures and service desk protocols
• Maintain customer satisfaction through effective support
• Work under ITIL-based service guidelines

Eligibility Criteria:

• Graduation Year: 2023 or 2024
• Qualification: Bachelor’s degree (preferably in IT or related fields)
• No active or pending academic backlogs
• Willingness to work night shifts, weekends, and on rotational basis
• Strong command over written and spoken English